Customer FAQs
Customer FAQs
Answers for Electric Motorcycle CKD, OEM, Export, and After-Sales Cooperation
Use this page to find practical answers before starting cooperation with SunRise EV, from order terms and samples to CKD preparation, export delivery, quality checking, warranty, and long-term partner support.
MOQ
Flexible Order Discussion
MOQ depends on model, configuration, packing method, and shipping plan.
25 Days
Typical Production Time
Common lead time from MOQ order confirmation to 40HQ preparation.
100%
Pre-delivery Test
Finished goods are checked before packing and shipment.
CKD/OEM
Project Support
Support for assembly, private label, and partner branding discussions.
FAQ Categories
Find the Answer by Cooperation Stage
The old customer questions are reorganized into four decision stages so overseas buyers can quickly understand how cooperation works with SunRise EV.
01
Cooperation
MOQ, samples, payment, model mix, packing, and private label questions.
02
CKD & OEM
CKD packing, assembly preparation, branding, and configuration discussion.
03
Export & Delivery
Delivery terms, lead time, shipping documents, and container preparation.
04
Quality & After-Sales
Pre-delivery testing, warranty, spare parts, and long-term support.
01 / Cooperation FAQs
Before You Place an Order
These questions cover the early stage of cooperation, including samples, payment, packaging, order flexibility, and brand requirements.
What are your packing terms?
We can use neutral packing for regular orders. For legally registered brands, branded packing can be discussed after the required authorization and order details are confirmed.
What are your payment terms?
Common payment terms are T/T 30% deposit and 70% balance before delivery. Product and packing photos can be shared before the balance payment when needed.
Can I get samples before a larger order?
Yes. Sample or trial orders can be discussed for quality checking, model evaluation, and local market testing before larger cooperation.
Can different models or colors be mixed in one order?
Yes, different models or colors can be mixed when the order plan, production arrangement, and packing requirements are confirmed in advance.
02 / CKD & OEM FAQs
For Assembly and Partner Brand Projects
These answers support customers planning local assembly, private label cooperation, or market-specific electric motorcycle programs.
Do you support OEM or private label cooperation?
Yes. OEM and private label cooperation can be discussed based on model selection, branding requirements, order quantity, and market needs.
Can you support CKD electric motorcycle projects?
Yes. CKD preparation can be arranged for customers planning local assembly. Details depend on model configuration, packing method, and destination market requirements.
How do you help partners choose suitable models?
We discuss local road conditions, user needs, price range, battery requirements, and order goals before recommending suitable electric motorcycle configurations.
Can you adjust configuration for local market needs?
Configuration discussion can include motor power, battery options, tire type, color, labeling, packing method, and other market-related requirements.
03 / Export & Delivery FAQs
Shipment, Documents, and Delivery Timing
This group keeps the export questions easy to scan before customers confirm order terms, destination requirements, and shipping plans.
What delivery terms can you support?
Common trade terms include EXW, FOB, CFR, CIF, and DDU. The final term should be confirmed according to the order, destination, and shipping arrangement.
How long is the delivery time?
A common production period is about 25 working days from MOQ order confirmation to 40HQ container preparation. Exact timing may vary by model, quantity, configuration, and order season.
What export documents can be prepared?
Documents may include commercial invoice, packing list, bill of lading information, origin-related files, and inspection records when required by the destination market.
Do you support 40HQ loading coordination?
Yes. Packing and loading coordination can be arranged to support safer shipment and better container space planning for CKD, SKD, or CBU orders.
04 / Quality & After-Sales FAQs
Quality Checking, Warranty, and Support
These answers respond to practical concerns after product selection, including testing, warranty, spare parts, and issue handling.
Do you test all goods before delivery?
Yes. Finished goods are checked before delivery so the order can be packed and shipped with better quality visibility.
What are your warranty terms?
Warranty terms depend on parts and order agreement. The common reference structure is: motor and frame 24 months, battery / controller / charger 12 months, and other parts 6 months.
Do you provide spare parts support?
For quantity orders, spare parts support can be discussed according to order size, model configuration, and after-sales needs in the destination market.
How do you build long-term cooperation?
We keep quality, practical pricing, clear communication, and responsive support at the center of cooperation, helping partners grow stable local business over time.
Still Have Questions?
Send SunRise EV your market, model, and order requirements before final confirmation.
FAQ answers are general guidance. Final cooperation details should be confirmed according to model selection, destination market, order quantity, packing method, and export requirements.